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Common Questions and Answers

What is a Smart Start Call?

This is a 20 minute Complimentary call that provides clarity on our process, your vision, and answers to a few questions you might have.

What is a Design-Build liaison?

A Design-Build liaison is an individual who advocates for the client in a Design-Build project. With a background in both design and construction, the liaison is responsible for coordinating and facilitating communication between the designer, architect, contractor, and subcontractors to the project completion. The Design-Build liaison plays a vital role in fostering collaboration, which is crucial for the successful delivery of any remodel or new build project.


What is the estimated timeline for completing a remodel or new build project from start to finish?  

The estimated timeline for completing a remodel or new build project can vary depending on the scope of the project and various factors such as the size of the project, complexity of design, availability of materials and labor, and any unforeseen challenges that may arise during construction. Generally, a small remodeling project can take a few weeks to a few months, while a larger new build project can take several months to a year or more to complete. It's important to work with a professional contractor or builder who can provide a detailed project timeline based on your specific project requirements and constraints.

What if I'm not aware of the cost or if my budget is unrealistic for the work request?

An exploratory will be recommended that goes over the realistic budget with two options available, and selections will be made based on where you see more value. (Example: Maybe you find that having your own sanctuary is the key to you enjoying your home to its fullest, or you love to entertain, so a formal dining space is a must) this is where you are able to select a rough design that is of greater value, and maybe the laundry room is selected with a design of simplicity rather than going all out.  

How much will the project cost, and what factors could cause the cost to increase or decrease?

The cost of a remodel or new build project can vary widely depending on the size, complexity, location, and materials used in the project. Additionally, there may be other factors that can cause the cost to increase or decrease, such as unforeseen issues that arise during construction, changes to the original design or materials selections, and fluctuations in the cost of labor and materials.

To get an accurate estimate of the project cost, it's best to work with a professional contractor or builder who can provide a detailed cost breakdown based on the scope of your project. They can also help identify potential cost-saving measures and suggest alternative materials or designs that can help keep the project within your budget. It's important to keep in mind that while cost is an important factor, it's also important to ensure that the project meets your needs and is built to a high standard of quality. 

Who will be overseeing the project, and how will we communicate throughout the process?

The single point of contact (Liaison) will be responsible for managing your project from start to finish, including coordinating with subcontractors, ordering materials, and ensuring that the work is completed to your satisfaction.

Effective communication throughout the project is essential, and the liaison will establish a clear communication plan at the beginning of the project. This plan should outline how you will communicate, how frequently you will receive updates, and who the primary point of contact (decision maker) will be. Your Liaison will provide regular progress reports and will address any concerns or changes that may arise during the project. Having clear lines of communication can help ensure that the project stays on track and that any issues are addressed promptly.

What permits or approvals are necessary for the project, and how will they be obtained?

Permits and approvals required for a remodel or new build project vary based on the project and location. Building and zoning permits are typically necessary, along with other permits for electrical or plumbing work. The application process for obtaining a permit can take time, so it's important to plan accordingly to avoid delays or fines.

Will there be any changes or updates to the design during the project, and how will those be handled? 

It's not uncommon for changes or updates to the design to occur during a remodel or new build project. These changes can result from various reasons, such as unforeseen construction issues, changes in personal preferences, or budget constraints.

To handle design changes or updates, it's important to establish a clear change order process with your liaison at the start of the project. This process should outline how design changes will be identified, communicated, and approved. Your Liaison can provide you with options and cost estimates for any design changes or updates and help you make informed decisions about how to proceed.

It's important to note that changes to the design can affect the project timeline and cost, so it's essential to communicate any desired changes promptly to your liaison. The change order process can help ensure that changes are handled efficiently and effectively while minimizing any potential negative impact on the project.

What materials will be used in the project, and how will they be sourced and selected?

The materials used in a remodel or new build project can have a significant impact on the final outcome, including the appearance, durability, and cost of the project. The specific materials used will depend on the project's design, budget, and the client's preferences.

Your liaison will provide you with a list of materials that will be used in the project and how they will be sourced and selected. They can recommend materials based on your preferences, budget, and the design of the project. Additionally, they can help you understand the pros and cons of different materials and how they may impact the project's overall cost and timeline.

It's important to communicate your preferences and budget with your liaison to ensure that the materials selected meet your expectations and are within your budget. They can help you make informed decisions about the materials used in the project and ensure that the materials are sourced from reputable suppliers.

How will the project impact our daily routine, and what measures will be taken to minimize disruption?

During a remodel or new build project, it's important to consider how it will impact your daily routine, especially if you plan to continue living in the home during construction. Your Liaison can provide a project timeline to help you plan accordingly. They can also take measures to minimize disruption, such as setting up dust barriers, scheduling noisy work during non-peak hours, and communicating regularly with you about progress and potential disruptions. By discussing your concerns with your contractor or builder and working together to minimize disruption, you can help ensure that the project runs smoothly and that the impact on your daily routine is minimized.

What warranties or guarantees come with the work, and what kind of ongoing maintenance will be required?

Discussing warranties, guarantees, and ongoing maintenance with your contractor or builder before the project begins is crucial. Warranties and guarantees can vary depending on the contractor and materials used, while ongoing maintenance requirements can include regular cleaning and upkeep. By understanding these factors, you can protect your investment and ensure that your project functions properly for years to come.

With much-needed love and support, we are accepting donations for our first phase of providing temporary shelter for families with mobility, hearing, and visual impairments who have lost everything. If you are interested in learning more, please email I would love to discuss how we can make a difference together or click be a hero below.

Alexandra Noel Pena,

Founder and Principal Designer


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